🔒 Blu’Tresses Cancellation Policy

Last Updated: December 2025

At Blu’Tresses, every order is processed carefully to ensure accuracy, freshness, and the highest quality hair for our customers. Because our products are made-to-order, inspected before shipping, and prepared specifically for each customer, we follow the cancellation guidelines below.

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✨ 1. Cancellations Within 24 Hours

You may request a cancellation within 24 hours of placing your order as long as your order has not started processing.

To request a cancellation, email:

📧 support@shopblutresses.com

You must include:

• Full name

• Order number

• Reason for cancellation

If approved, your refund will be processed back to your original payment method.

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🚫 2. Orders That Cannot Be Cancelled

Your order cannot be cancelled if:

• Processing has already started

• Your items have entered fulfillment

• Your order has been packaged

• Your order has shipped

• A custom or colored unit is included

• A bundle deal or promotional discounted order was placed

Once the order moves into processing, we cannot stop or reverse it.

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📦 3. Pre-Order & Sale Items

Cancellation is not allowed on:

• Sale items

• Launch day promotions

• Flash sales

• Bundle deals

• Pre-order items

These are final and cannot be changed, adjusted, or refunded.

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💳 4. Payment Disputes

Filing an unauthorized chargeback or payment dispute before contacting Blu’Tresses first may result in:

• Permanent loss of shopping privileges

• Documentation sent to your bank showing processing timeline

• Delayed resolution on your refund

We encourage customers to reach out to us first — we respond quickly and will help with any issue.

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📝 5. How to Request a Cancellation

Email: support@shopblutresses.com

Subject line: Cancellation Request – Order #0000

Include:

• Full name

• Order number

• Reason for cancellation

• Email used at checkout

All requests are reviewed in the order they are received.

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⚠️ 6. Important Notes

• Orders are often processed the same day or within 24–48 hours, so cancellation eligibility is limited.

• If your order cannot be cancelled, it will continue through normal processing and shipping times.

• Once an order is shipped, we cannot reroute or stop delivery.

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🖤 Blu’Tresses Hair Company

Providing luxury hair with honesty, quality, and care.